Refunds & Returns Policy

Overview

Because each order supports a small, owner-run art business, we do not accept returns or exchanges. All sales are final.

That said, we understand shipping issues can happen. Refunds may be issued in extenuating circumstances if your order is lost or arrives damaged, as described below. The refund request window is 60 days from the date of purchase. If 60 days have passed since your purchase, we may be unable to offer a refund.

Returns & Exchanges (Not Accepted)

  • We do not accept returns or exchanges for any reason (including change of mind, incorrect selection, or buyer’s remorse).

  • Please do not mail items back unless we specifically request it as part of a damage or loss review.

When a Refund May Be Considered

Refunds may be considered only in these situations, within 60 days of purchase:

Damaged in transit
If your print or original arrives damaged, email us within 60 days with:

  • Your order number and proof of purchase

  • Clear photos of the item and all packaging (including the shipping label, if possible)

  • A brief description of the damage

Lost in transit
If your package is lost (e.g., tracking shows no movement for an extended period, or the carrier confirms the package as lost), email us within 60 days with:

  • Your order number and proof of purchase

  • Tracking information (if available)

  • Any carrier confirmation details (if applicable)

We’ll review your request and determine next steps. At our discretion, we may offer a refund, a replacement (if available), or store credit.

Refunds (If Approved)

If approved, refunds are issued to the original method of payment. Timing depends on your bank/payment provider, but most refunds post within a few business days after processing.

Late or Missing Refunds

If you haven’t received a refund:

  1. Check your bank account again.

  2. Contact your credit card company (posting can take time).

  3. Contact your bank (processing times vary).
    If you’ve done all of the above and still don’t see it, contact us at [email protected].

Sale Items

Unless otherwise required by applicable law, sale items are not eligible for refunds. If a sale item arrives damaged or is lost, we’ll still review your claim under the extenuating circumstances policy above.

Need Help?

Contact [email protected] for help with refunds related to damaged or lost shipments.